Frequently Asked Questions - FAQs
  • FAQS

    Frequently Asked Questions.


    When can I withdraw from my Investment account?

    You have the freedom to make withdrawals at any given moment. Rest assured, your funds remain untouched in ongoing trades until your withdrawal request is fulfilled. Your dashboard on the main Investing platform page prominently displays the available amount for your convenience and transparency.


    How do I check my account balance?

    You have the convenience of checking this information at any time through your account's dashboard. It's readily accessible, ensuring you stay informed about your account status whenever you need.


    I forgot my password, what should I do?

    Navigate to the password reset section, where you'll input your email address, and then proceed by clicking the 'Reset' button to initiate the process.


    How will I know that the withdrawal has been successful?

    You'll receive an automatic notification once the funds are sent. You can always check your transactions or account balance. The time it takes for the funds to reach you depends on your chosen payment system.


    How much can I withdraw?

    You have the option to withdraw your entire account balance, excluding the funds currently allocated to supporting open positions.